Frequently asked questions
Q. I don't have a Paypal account - how do I pay?
On Checkout you will be passed through to the Paypal 128bit SSL secure server to take your credit / debit card details and payment. You do not require to have a Paypal account in order to pay with Paypal. If you don't have a Paypal account, please select the option on the Paypal site that says "Don't have a PayPal account?" - simply press the "continue" link below the headline on the Paypal page and Paypal will allow you to pay by Credit/Debit Card.
Q. Can I pay by cheque?
Yes indeed you can pay by cheque if you prefer - however this tends to delay dispatch due to the postal time and the clearance process. Alternatively you can opt for a bank transfer, if you contact me I can give you the details.
Q. Why can't I purchase all of your boxes online?
I exhibit some of my boxes in shows and galleries so there is no shopping cart in some sections, however if you send me an enquiry with a view to purchasing I can activate the shopping basket for that particular item should it be available.
Q. Do you ship your boxes outside the UK?
Yes, I ship my boxes anywhere in the world, as long as there is a courier service available. I try to keep delivery costs as low as possible, it usually costs me more than I charge especially when the cost of packaging material is included. I'm more than happy for you to arrange your own courier, I'll supply the weight and dimensions of the item for you.
I have several options at the checkout for deliveries. If you are not sure, or live in a remote location please contact me for a shipping cost.
PLEASE NOTE if you are making a purchase from outside the UK you will be liable for any excise or import duties levied by your country of importation.
Q. How soon do you dispatch?
All items are sent ASAP, however, before I send any item I thoroughly check it before packing. I work on my own and due to workshop, exhibitions or even walking the dog commitments I may not be able to dispatch the item for 2-3 days. If your order requires engraving dispatch will be between 10-14 days. I will always keep you informed of any delays.
Q. Is your currency converter accurate?
The currency converter is updated regularly - however it should be used as a guide only. The exchange rate is determined by payment options. Paypal, credit card companies and banks will all have slightly differing exchange rates - so please check carefully before making a purchase as your payment will be converted into Sterling (British pounds) at the checkout.